Terms and Conditions

The Financial Services Authority (FSA)
The FSA is the Independent watchdog that regulates financial services. It requires us to provide you with information. Please read the terms and conditions to decide if our services are right for you.

Who regulates us?

Marsh Down Insurance Brokers is authorised and regulated by the Financial Services Authority. Our FSA Register number is 302373.

Our permitted business is:

Advising customers on non-investment contracts

This includes recommending a specific insurance policy.

Arranging (bringing about) deals in non-investment insurance contracts

This covers a range of activities including introducing a customer to an insurer, helping a customer to complete a proposal form and sending this to an insurer.

Making arrangements with a view to transactions in non-investment insurance contracts

This includes helping a potential policyholder to complete a proposal form or introducing a customer to another intermediary, either for advice or to help arrange an insurance policy.

Dealing as agent in non-investment insurance contracts

This includes entering into a contract of insurance with a customer on behalf of an insurer (for example, issuing a cover note)

Assisting in the administration and performance of a non-investment insurance contract

This includes notifying an insurance claim to the Insurer and negotiating settlement on behalf of the customer.

You can check the above on FSAs register by visiting their website www.fsa.gov.uk/register or by contacting them on 0845 6061234

Our Service
We act as an Independent Broker on your behalf and our service includes advising you on your insurance needs, arranging your insurance cover with insurers to meet your requirments and helping you with any ongoing changes you have to make. We will also assist you with making a claim under your policy.

Products that we offer
We sell and advise on a wide range of both personal and commercial insurance products and provide advice or information on the basis of a fair analysis of the market from a wide range of insurers.

For Motor Legal Expenses Insurances we deal exclusively with AIM Legal Expenses Insurance.

Our Charges
As Independent insurance brokers we are paid by commission by insurers. We normally make a charge of up to £10.00 to cover the administration of insurance policies in respect of mid term adjustments, cancellations and renewals plus replacement or duplicate documents or unpaid cheques.

For return premiums (usually arising if an insurance risk is reduced or the policy is cancelled) we repay commission on the refund to your insurer and this amount will be deducted from the final amount refunded to you. In view of the costs involved we will not issue any return premium that is less than £10.00 after deducting reclaimed commission. An amount less than £10.00 will be held to credit and can be utilised against any future insurance with us. If a policy is cancelled, we will refund any return premiumdue after deduction of the commission and our £10.00 charge.

Premiums and Financial Aspects
Our Client Bank Account has been set up under strict rules laid down by the FSA.

We are the Agent of Insurers for the purpose of collection of certain premiums.

In arranging your insurances we may employ the services of other intermediaries who are regulated by the FSA and your premium may be passed to these intermediaries for payment to insurers.

Please note, we retain interest on client money held in our client account and by accepting these Terms of Business you give your consent for us to retain such interest.

In order to be able to offer you credit facilities, we are registered under the Consumer Credit Act and our licence number is 336922.

We normally accept payment by guaranteed cheque, cash or any of the major credit/debit cards.

You may be able to spread your payments through insurers instalment schemes or a credit scheme that we have arranged with a third party finance provider. We will give you full information about your payment options and details of the interest payable when we discuss your insurance in detail.

For certain types of insurance we may ask you to sign a form granting us authority to retain documents such as Motor Certificates until full payment has been received. In these circumstances we will provide you with any documents that you are required to have by law.

It is your responsibility to provide compete and accurate information to insurers when you take out your insurance policy, throughout the life of your policy, and when you renew your insurance. Failure to disclose information pertaining to your insurance, or any inaccuracies in information given, could result in your insurance being invalid or cover not operating fully.

It is important that you ensure that all statements you make on proposal forms, claim forms and other documents are full and accurate. If a form is completed on your behalf, you should check the answers shown to any questions are true and accurate before signing the document.

You are reminded that it is an offence under the Road Traffic Act to make any false statements or withold any relevent information to obtain an insurance Certificate.

You are advised to keep copies of any correspondence you send to us or direct to your insurer.

If you are in any doubt as to whether any information is material, you should disclose it.